Fast Shipping! We pride ourselves in offering stellar customer service and fast shipping response times. We ship orders in stock within 1-3 Business days. (Unless the item description mentions otherwise). If you order is expected to ship beyond 3 business days we will notify you by email. We want to make it easy to shop so please email us prior to ordering if you have a question about inventory, stock, and shipping estimates. Orders made after 3 PM EST will ship the next business day when in stock but it possible orders as late as 6PM ESTD ship same day! Find out more details about how this is possible in our Multiple Shipping Carries and Distributors Section.
Real-Time Tracking! We know how it is to buy off the internet. Our customers want to know where their package is! We got your covered. Everyday between the hours of 7-10PM ESTD our carriers update us with all the tracking for the day. We then process that tracking information back to your order. You can find tracking via paypal and in your order history. You can use your confirmation email to find your order history. Please be aware that sometimes tracking ends up in Spam :( We apologize for that. So be sure to check your spam box! As our carriers up date shipments there is an off chance that your order did not get updated in time, however, that does not mean it did not ship. We will do our best to provide tracking the day of the item shipping.
Expedited Shipping Services Available! Next Day,Second Day Air, and other expedited services are available via email. Please inquire within with your address information, items to be ordered, and expedited shipping method you prefer and we can send you a quick quote.
Multiple Shipping Carriers and Distributors: Top Gear Solutions uses a unique distribution system that chooses specific locations around the world to ensure your item is shipped from nearest location of its destination. This allows us to keep our pricing low, and our shipping costs even lower then the competition. It's possible your order even may ship directly from the manufacturer to save you time and money. With facilities around the country and distribution centers open to early hours in the morning to late in the day in different time zones we strive to get your orders out as soon as possible using the shortest method of transportation. Shipping carriers range from USPS, FED Ex, and USPS. Other carriers may be used for large freight items.
International Shipping Is Available! We welcome international orders and orders outside of the US We accept paypal if you reside in the Canada, Puerto Rico, and UK with confirmed addresses. A confirmed address means that your billing address matches the shipping address.
If you reside outside of the above countries we can accept a wire transfer. To complete a wire transfer you will be billed an extra $45 to cover the international fees we incur.
If you would like instructions on making a wire transfer please provide the following information via Email:
Contact Phone Number
Photo Copy of Drivers License
Item(s) You Wish To Purchase
After we receive the above information in full we will provide our banking information to complete the transaction and an invoice.
Consequently all orders outside of the USA states may be subject to additional brokerage fees and customs fees at the discretion of your country. We do not include these brokerage fees or custom duties or taxes in our invoice. As the receiver you are responsible for knowing and understanding these potential fees and you should contact your local customs department for more information. We are not responsible for any excess duties or fees you may incur.
Shipping estimates are only that, estimates, we are not responsible for any delays from the carrier or customs in your country. Typically most international orders are received within 10 business of shipment, however, we've seen delays of up to 6 weeks or more which are out of our control. Please plan accordingly.
Not all international orders will qualify for certain promotions, coupons and sale prices. An International fee may be applied to your order of up to 3.5% to cover the extra cost we incur for process an international payment when paying by Paypal. Please inquire within for more information.
Nationwide Inventory and Stock! Instead of limiting our stock to only what is available in our current facility we have teamed up with several distributors and manufacturers directly to make it possible for your items to ship closer to it's destination. This means the customer is able to receive items in California in as soon as 1-2 business day and another customer in New York may also receive an item in as soon as 1-2 business day, all with ground shipping service! Please note not all items can ship within 1-2 business days via ground shipping. If your order is time sensitive please contact a representative today so we can verify stock, locations, and alternative shipping options to get you the parts you need.
Back Orders: In the off chance of a back order we will notify you as soon as possible. As a business with a focus on keeping the customer as a number one priority we will cancel orders automatically with a back order in excess of 30 days. This is for the customers protection. We don't want you to think we didn't ship an item out with such a large time frame from the original purchase date. Instead we will notify you when the item is back in stock and re-send you an invoice for purchasing. The last thing we want to do is hold onto your hard earned cash while you are waiting for back orders. Top Gear Solutions makes it easy to get the hardest parts.
Low Pricing! Top Gear Solutions has a unique distribution, inventory, and shipping process; Because of that we are able to offer low low pricing. At times manufacturers and our distribution wholesalers change price unbeknownst to us. We do our very best to ensure accurate pricing. In the event that the price you purchased at is too low for us to sell at, we will kindly ask you to meet the difference so we can ship your item out. We understand that there may be a chance you wanted to order this item at this low low price and we apologize if the price has indeed changed and we did not make the appropriate changes in time. Service teams do work on a daily basis to ensure items are priced correctly so this is a rare occurrence. All coupon codes are valid at time of purchase only. Coupon codes are not eligible on previously sold items.
Damaged Items in Shipment: We ask you to please inspect all contents of your package upon delivery. Please report any damages on the day of receipt. We have the most recourse with the shipping carriers or distributors if we are notified immediately. Please do not wait weeks or months to tell us something was damaged in shipment. We give you 3 days from delivery to let us know if an item is damaged. Take pictures and inform the carrier upon arrival. ** Seibon Products Receiving Procedure here: http://seiboncarbon.com/support/ (Following these simple steps will assure a smooth transaction and delivery).**
Missing Items: We ask that you inspect the contents of your package to ensure all items have been delivered. Please contact us upon receipt to notify us if there is a problem. If you are missing anything we will contact the appropriate channels to send you the missing items. Please do not wait weeks or months to tell us that something is missing, we will have no recourse at that time. We give you 3 days from delivery to let us know if items are missing.
Pictures: We do our best to provide the actual product you are purchasing but please be aware some pictures may be generic in nature and may not represent your item exactly. Ask before you buy!
Vehicle Fitment / Item Descriptions: Item descriptions may be generic in nature as well as their titles. We do our very best to ensure item descriptions and titles match your vehicles correctly. When in doubt please ask. With so many parts available for many different makes and models we want you to be sure this part fits your vehicle. Ask before you buy! We are not responsible for fitment if you don't ask us first. Please visit the manufacturers website for verification of fitment.
Easy Returns! Want to return an item? We can help! As long as the item has never been installed, Brand New In the Box with original packaging we can take it back! Please contact a representative by email to go over the shipping process as each order needs to be handled on a case by case basis. You will be instructed to write an RMA number on the box, as well as specific return address depending on the items. Please do not return to sender. This will result in no refund as our return facility will not be receiving the package. Please keep in mind we cannot refund you for the shipping cost to get that item to your destination even if the item shipped with "Free Shipping" we still incurred a shipping cost. You will also be responsible for sending the item back at your cost. Returns are subject $10 Processing fee and 20% Restocking Fee of the original purchase cost.
We can only accept returns before 30 days of original purchase date. Returns will need to be sent through a carrier that provides tracking information to make sure we get it. You must forward that tracking information to us the day you return. This is for your protection as well as ours. If we do not have tracking information sent to us before 30 days of purchase we will not honor the return. We cannot accept any used, previously installed, or damaged items. Items must be in New Condition, Original Packaging, never installed, never used. We cannot resell used parts thus the return policy is only good for new items only. Exchanges can be made for same items only. We have the right to refuse a return/exchange claim for any reason. If you are un-happy with the item but it is not damaged or defective all normal restocking fees will apply. Since Top Gear Solutions did not produce the goods we recommend contact the original manufacturer if you are un-happy with the performance of a product for any reason.
Return Processing: Return processing takes 2 business days from the day it is received by us. After the return is processed it may be take 1-7 business days for you to see the return in your account.
Returns We Cannot Accept: We are sorry but we cannot accept returns on any Tunes, Electronics, wheel packages, large freight (Carbon Fiber Hoods/Trunks ETC) and lighting. No exceptions. We cannot accept refunds on discontinued items.
Where is my refund? If we initiated a refund to you it's processed right away on our end. However, your financial institution (Bank, Credit Card Company AND/OR Paypal) can delay this process back into your account. Please do not contact us about where your refund is. Instead please contact the financial merchant used to process your payment. (Paypal, Bank, AND/OR Credit Card Company) They will have access to your financial information and tell you why they are delaying the process.
Have to Cancel? We understand! We've made canceling easy! Send a representative an email about your order and ask if its eligible for cancellation. More times then not it is, however, if we processed your order already through our distribution center we may need to charge a cancellation fee of $10 processing fee and up to 10%(on some items) due to the work our staff has already put into processing the order and any other fees that we may incur from distributors, carriers or manufacturers directly. If your item has shipped or if the package has already been sent to the carrier with a label we cannot cancel. Due to the expedited process of orders we can process orders within minutes of you placing an order. We kindly ask our customers to do their very best to avoid cancellations as it is time consuming and a tedious process.
Terms of Agreement CONT'd Top Gear Solutions has the right to cancel and refuse an order at anytime. It can be due to, but not limited to, the followings: - An item has been discontinued and no longer in production - We are unable to confirm your payment - The identification of a pricing or product description error -We identity substantial risks of a shipping loss at the destination -Shipping Address does not match Billing Address -Options were not selected correctly or left blank -Fraud Risk -We will refund payment in full if an order is refused
Disputes and Chargebacks: Due to the increase in fraudulent orders and scams; Any intentional or unintentional disputes or chargebacks will automatically deny any returns. If you have a problem with your order or item please contact us first to resolve the matter. If a chargeback or dispute takes place you will be billed directly for all charge back fees that we incur as well as the highest allowable interest by state law as well as the cost of the items and shipping costs. If payment is not received within 30 days of confirmed receipt of that bill, your account will be forwarded for legal collections. Any attempts to avoid paying for the shipping charges of an order that you placed or any attempt to avoid paying restocking fees associated with a return will be considered theft and fraud. Please contact us by phone or email to discuss any issues before filing chargebacks and disputes.
Location: As an E-store we do not have a retail storefront available to the public therefore we do not post a public address to the end consumer. We utilize multiple warehouses, distribution centers, and manufacturers around the world to get you the parts fast and priced competitively. We are a licensed business out of the state of New Jersey.
Taxes: NJ Sales Tax will be applied to all orders where customers reside in the state of NJ. Since some items ship from manufacturers of California as a drop ship, the customer may be responsible for additional taxes if they reside in the state of California. (I.E. All Burger Motorsports Products and Greddy Products(When Drop Shipped). All ETS Products shipped to WA will also incur a sales tax charge. Please be aware we will be asking for the difference in sales tax owed outside of checkout. If we cannot gather the additional funds to process the order we unfortunately must cancel the order and refund you.
If you have any questions about our policies please contact us directly. If you are willing to work with us we are willing to work with you.
The end user is responsible for reading and understanding all aspects of the terms of agreement. If you have any questions please feel free to let us know. Failure to read our agreement is not an excuse. We disclose everything up front for your protection as well as ours.