We pride ourselves in offering stellar customer service and fast shipping response times. We ship orders in stock within 1-3 Business days. (Unless the item description mentions otherwise). If your order is expected to ship beyond 3 business days we will notify you by email. We want to make it easy to shop so please email us prior to ordering if you have a question about inventory, stock, and shipping estimates. Orders made after 3 PM EST will ship the next business day when in stock, however, some orders may be part of an exception where they can ship as late as 6 PM EST. We are not able to ship to PO Boxes. Shipping addresses must match billing addresses.
Section 2 Real-Time Tracking! We know how it is to buy off the internet. Our customers want to know where their package is! We got your covered. Everyday between the hours of 7-10PM ESTD our carriers update us with all the tracking for the day. We then process that tracking information back to your order. You can find tracking in your order history. You can use your confirmation email to find your order history. Please be aware that sometimes tracking ends up in Spam :( We apologize for that. So be sure to check your spam box! In some rare occasions tracking may be updated the next business day so if you do not see tracking it does not mean your item didn't ship.
Section 3 Expedited Shipping Services Available! Next Day,Second Day Air, and other expedited services are available via email. Please inquire within with your address information, items to be ordered, and expedited shipping method you prefer and we can send you a quick quote.
Section 4 Multiple Shipping Carriers and Distributors: Top Gear Solutions uses a unique distribution system that chooses specific locations around the country to ensure your item is shipped from the nearest location of its destination. This allows us to keep our pricing low and our shipping costs even lower then the competition. It's possible your order even may ship directly from the manufacturer to save you time and money. With facilities around the country and distribution centers open to early hours in the morning to late in the day in different time zones we strive to get your orders out as soon as possible using the shortest method of transportation. Shipping carriers range from USPS, FED Ex, DHL and USPS. Other carriers may be used for large freight items.
Section 5 International Shipping Is Available!
Due to the increase of fraudulent orders and risk we can only ship to United States, Canada, Puerto Rico and United Kingdom. We apologize for any inconvenience. If you reside outside of the above countries we recommend contacting the manufacturer directly as they may be able to accommodate you.
We accept Paypal only and your address must be Confirmed in Paypal. If it is not confirmed once payment is received it will be canceled and refunded automatically. We cannot ship to freight forwarders.
Consequently all orders outside of the US states may be subject to additional brokerage fees and customs fees at the discretion of your country. We do not include these brokerage fees or custom duties or taxes in our invoice. As the receiver you are responsible for knowing and understanding these potential fees and you should contact your local customs department for more information. We are not responsible for any excess duties or fees you may incur.
Shipping time estimates are only that, estimates, we are not responsible for any delays from the carrier or customs in your country. Typically most international orders are received within 10 business of shipment, however, we've seen delays of up to 6 weeks or more which are out of our control. Please plan accordingly. At times tracking information may not update once it leaves a US based sort facility. Once it leaves the country, tracking may not update at all or only show when the item is delivered. If you have a preference for an international carrier please request one in advance; Otherwise, we will use the least expensive option at the time.
Not all international orders will qualify for certain promotions, coupons and sale prices. An International fee may be applied to your order of up to 3.5% to cover the extra cost we incur for processing an international payment. Please inquire within for more information.
Section 6 Nationwide Inventory and Stock! Instead of limiting our stock to only what is available in our current facility we have teamed up with several distributors and manufacturers directly to make it possible for your items to ship closer to it's destination. This means the customer is able to receive items in California in as soon as 1-2 business day and another customer in New York may also receive an item in as soon as 1-2 business day, all with ground shipping service! Please note not all items can ship within 1-2 business days via ground shipping. If your order is time sensitive please contact a representative today so we can verify stock, locations, and alternative shipping options to get you the parts you need.
Section 7 Back Orders: In the off chance of a back order we will notify you as soon as possible. As a business with a focus on keeping the customer as a number one priority we will cancel orders automatically with a back order in excess of 30 days. This is for the customers protection. We don't want you to think we didn't ship an item out with such a large time frame from the original purchase date. Instead we will notify you when the item is back in stock and re-send you an invoice for purchasing. The last thing we want to do is hold onto your hard earned cash while you are waiting for back orders. Top Gear Solutions makes it easy to get the hardest parts.
Section 8 Low Pricing! Top Gear Solutions has a unique distribution, inventory, and shipping process; Because of that we are able to offer low low pricing. At times manufacturers and our distribution wholesalers change price unbeknownst to us. We do our very best to ensure accurate pricing. In the event that the price you purchased at is too low for us to sell at, we will kindly ask you to meet the difference so we can ship your item out. We understand that there may be a chance you wanted to order this item at this low low price and we apologize if the price has indeed changed and we did not make the appropriate changes in time. Service teams do work on a daily basis to ensure items are priced correctly so this is a rare occurrence. All coupon codes are valid at time of purchase only. Coupon codes are not eligible on previously sold items.
Section 9 Damaged Items in Shipment: We ask you to please inspect all contents of your package upon delivery. Please report any damages on the day of receipt. We have the most recourse with the shipping carriers or distributors if we are notified immediately. Please do not wait weeks or months to tell us something was damaged in shipment. We give you 3 days from delivery to let us know if an item is damaged. Take pictures and inform the carrier upon arrival. ** Seibon Products Receiving Procedure here: http://seiboncarbon.com/support/ (Following these simple steps will assure a smooth transaction and delivery).**
Section 10 Missing Items: We ask that you inspect the contents of your package to ensure all items have been delivered. Please contact us upon receipt to notify us if there is a problem. If you are missing anything we will contact the appropriate channels to send you the missing items. Please do not wait weeks or months to tell us that something is missing, we will have no recourse at that time. We give you 3 days from delivery to let us know if items are missing.
Section 11 Fitment Issues: Top Gear Solutions is not responsible for any fitment issues or similar manufacturing defects. If you ordered a part as NEW and it is not fitting as described you must contact the manufacturer directly for an exchange and warranty claim. We will be more then happy to give you their contact information if need be and help along the way to process warranty claims.
Section 12 Warranty Claims: Warranty claims are processed with the manufacturer direct. We can direct you to the manufacturer or we can work in conjunction with you and the manufacturer to process the warranty claim. In most instances working directly with the manufacturer is easier and a more efficient process. The buyer is responsible for all shipping costs to conduct a warranty claim. Warranty claims cover defective products and / or manufacturer defects. If a product is deemed abused, tampered or otherwise modified beyond normal usage a warranty can be voided. If an item is said to be defective substantial proof must be provided and/or in some instances the item may need to be sent back before we can process an exchange. Please see warranty guidelines for your specific product on the manufacturers site.
Section 13 Pictures: We do our best to provide the actual product you are purchasing but please be aware some pictures may be generic in nature and may not represent your item exactly. Ask before you buy!
Section 14 Vehicle Fitment / Item Descriptions: Item descriptions may be generic in nature as well as their titles. We do our very best to ensure item descriptions and titles match your vehicles correctly. When in doubt please ask. With so many parts available for many different makes and models we want you to be sure this part fits your vehicle. Ask before you buy! We are not responsible for fitment if you don't ask us first. Please visit the manufacturers website for verification of fitment.
Section 15 Return Policy: Want to return an item? We can help! As long as the item has never been installed, Brand New In the Box with original packaging we can take it back! (Some exceptions apply, please see below).
DO NOT RETURN TO SENDER OR SEND BACK TO THE ADDRESS ON YOUR PACKAGE
Returns must have an RMA and we must give you a specific return address, depending on the item. You will be instructed to write an RMA number on the box or put a specific RMA form in the box, depending.
If a product is "Returned to Sender" this will result in no refund as our return facility will not be receiving the package. Shipping charges are non refundable and if an item shipped with $0 / "Free Shipping" we still incurred a shipping cost and that will be deducted from your refund. Buyer is responsible for all shipping.
All returns regardless of reason are subject to a $10 Processing fee and 20% Restocking Fee of the original purchase cost for qualified returns.
Section 15 A1 The buyer has 30 days from original purchase to initiate a return RMA and forward tracking information to us. No refund will be given for products that arrive after 45 days from original purchase date. Returns will need to be sent through a carrier that provides tracking information. You must forward that tracking information to us the day you return. This is for your protection as well as ours. If we do not have tracking information sent to us before 30 days of purchase we will not honor the return.
Failure to follow the return guidelines will result in no refund.
Section 15 A2 Returns We Cannot Accept: We are sorry but we cannot accept returns on any Tunes, Electronics, wheel packages, large freight (Carbon Fiber Hoods/Trunks Exhausts, ETC) and lighting. No exceptions. We cannot accept refunds on discontinued items.
We cannot accept any used, previously installed, or damaged items. If an item is sent back to us used, previously installed and/or damaged it is now the property of Top Gear Solutions and no refund will be sent. Items must be in new condition, original packaging, never installed, never used. We cannot resell used parts thus the return policy is only good for new items only. We have the right to refuse a return/exchange claim for any reason. Argumentative, abusive and unreasonable communication to us about returns and policy will automatically void your ability to return. If an item is defective the item can only be exchanged for new one.
Section 15 B Return Processing: Return processing takes up to 5 business days from the day it is received by us. After the return is processed it may be take 1-7 business days for you to see the return in your account depending on your financial institution.
Section 15 C Where is my refund? If we initiated a refund to you it's processed right away on our end. However, your financial institution (Bank, Credit Card Company AND/OR Paypal) can delay this process back into your account. Please do not contact us about where your refund is. Instead please contact the financial merchant used to process your payment. (Paypal, Bank, AND/OR Credit Card Company) They will have access to your financial information and tell you why they are delaying the process. As mentioned previously returns processing can take up to 5 business days from when we originally receive it and your bank institution may take between 1-7 days to process that refund to you. Please do not expect a refund the day the item is delivered to us as we need to inspect the item and begin processing the back-end work to initiate a refund.
Section 16 Have to Cancel? We understand! We've made canceling easy! Send a representative an email about your order and ask if its eligible for cancellation. More times then not it is, however, if we processed your order already we may need to charge a cancellation fee of $10 for processing and up to 10%(on some items) due to the work our staff has already put into processing the order.
If your item has already generated tracking or if an item has shipped the order cannot be canceled as it's either already in transit or on pallet for transit. At times we may not have tracking information or tracking information is not updating at the time of cancellation, however, that does not mean the item has not shipped, it simply means the item has not scanned through a sort facility of the carrier. Due to the expedited process of orders we can process orders within minutes of you placing an order. We kindly ask our customers to do their very best to avoid cancellations as it is time consuming and a tedious process.
Section 17 Payment Processing: Once you have completed the checkout process you have elected to complete payment with us in full. We have no way of delaying your account being billed or delaying the process of your payment. All orders including back orders must be paid in full before we can process your order, even if the item may not ship for several weeks.
Section 18 Right to Cancel / Refuse Order Top Gear Solutions has the right to cancel and refuse an order at anytime. It can be due to, but not limited to, the followings: - An item has been discontinued and no longer in production - We are unable to confirm your payment - The identification of a pricing or product description error -We identity substantial risks of a shipping loss at the destination -Shipping Address does not match Billing Address -Options were not selected correctly or left blank -Fraud Risk -We will refund payment in full if an order is refused
Section 19 Disputes and Chargebacks: Due to the increase in fraudulent orders and scams; Any intentional or unintentional disputes or chargebacks will automatically deny any returns. If you have a problem with your order or item please contact us first to resolve the matter. If a chargeback or dispute takes place you will be billed directly for all charge back fees that we incur as well as the highest allowable interest by state law as well as the cost of the items and shipping costs. If payment is not received within 30 days of confirmed receipt of that bill, your account will be forwarded for legal collections. Any attempts to avoid paying for the shipping charges of an order that you placed or any attempt to avoid paying restocking fees associated with a return will be considered theft and fraud. Fees that you can incur by filing a dispute / claim / chargeback incur but not limited to direct bill fee, restocking fee, paypal dispute fee, charge back fee, maximum allowable interest by state law. If your account goes past due will simply relay your account for legal collections. Please contact us to discuss any issues before filing chargebacks and disputes.
Section 20 Negative Reviews Top Gear Solutions has the right to peruse for any loss of sales, loss of reputation or slandering of our name by written reviews. We will peruse legal recourse to the fullest extent if we find negative remarks about our company that can lead to a loss of sales, loss of reputation or similar.
Section 21 Location: As an E-store we do not have a retail storefront available to the public therefore we do not post a public address to the end consumer. We utilize multiple warehouses, distribution centers, and manufacturers around the world to get you the parts fast and priced competitively. We are a licensed business out of the state of New Jersey.
Section 22 Taxes: NJ Sales Tax will be applied to all orders where customers reside in the state of NJ. In the off chance an item ships from a manufacturer directly via drop shop, sales tax may be incurred to complete the transaction if you reside in the state in which the manufacturer resides. We will contact you via email for the remainder owed.
Section 23 California Emissions Disclaimer: Due to increasing regulations and guideline set forth from the State of California we cannot ship any items that are not C.A.R.B Exempt and or any items that may tamper with vehicle emissions. Your order will automatically be refunded and cancelled if you purchase a product that does is not approved for resale in CA.
Section 24 Catless Downpipes / Emissions Tampering Acceptance By checking out on our website you've agreed that any purchases that may remove, defeat or alter your vehicles emissions controls is strictly for off-road or race use only.
If you have any questions about our policies please contact us directly. If you are willing to work with us we are willing to work with you.
The end user is responsible for reading and understanding all aspects of the terms of agreement. If you have any questions please feel free to let us know. Failure to read our agreement is not an excuse. We disclose everything up front for your protection as well as ours.